Over the last few months we have handed over approximately
120 apartments at Thalassa.
Our team of contractors have competed the majority of the
possession snagging and at present it is not practical to have a full team on
standby to deal with guarantee snagging issues.
Therefore, from now on the following procedure will apply.
Whilst you are within the guarantee period we require you or
your representative to report all issues in person, we cannot accept e mails.
We will have a representative on site once a week to run a snagging drop in service
who will take reports from you on a Thursday between the hours of 10am and 1pm.
To assist you and us with this we are requesting that
generally speaking you keep a list of non-urgent snagging issues for yourself
and report them all towards the end of your guarantee. We are estimating that
this will commence April/May 2013 so at such a time we will have the on site
support to complete this task.
While you are here if you have any emergency issues, for
example, water leaks, air-cons not working, electric problems, you can report
these to the KDG site office, the management company or at the snagging drop
in service on Thursdays as an urgent issue.
We will get someone to your apartment as soon as possible to fix this so you
will need to be present to allow the workers access.
We thank you for your assistance in this matter.
